General terms

1. Types of reservations according to payment method

1.1 Guaranteed reservations

All reservation for which has been done immediate prepayment by credit/debit card or through Pay Pal, are guaranteed.

Reservation guarantee:

  • The online reservation is considered as valid, only after prepayment of the required deposit for the reservation.
  • In case of incorrect credit/debit card details or insufficient funds, the reservation is considered as invalid.
  • Please keep in mind that the photos displayed on the premises are proverbial and do not refer to the specific reservation. The guest will be accommodated according to the capacity indicated in the reservation and available free ones.

Please, contact Reservations Department if you do not receive confirmation of the reservation at:
email: gardenia.reservations@gmail.com

2. Types of reservations according to the deposit amount

2.1. Standard reservation

  •  About reservations for the period 1st of April till 22 nd of December we require prepayment of one night for the requested period. After prepayment of the required deposit at the amount of the first night, the reservation is considered as confirmed and guaranteed. Balance due must be paid at the reception desk of the Hotel, at the time of check-in.
  • Cancellation of this type of booking is according to the Hotel’s Cancelation policy.

2.2. Non-refundable reservations

About reservations for the period 22 nd of December till 31 st of March we require prepayment of 50% for the requested period. After prepayment of the required deposit the reservation is considered as confirmed and guaranteed. Balance due must be paid at the reception desk of the Hotel, at the time of check-in.

In case of cancellation or change for this type of reservation, the prepaid amount is not refundable.

3. Booking prepayment:

3.1. Prepayment of guarantee reservation by credit card

  • Advance payment can be done by credit card – Visa, MasterCard.
  • All payments are made in BGN/Bulgarian leva/ on the fixed exchange rate of Bulagrina National bank – 1 euro = 1,95583 BGN.
  • Prepayment for reservation through our reservation system / by virtual POS / guarantees absolute security and confidentiality of the data.

4. Cancellation and modification policy of guaranteed reservation

In case of cancellation or modification of standart reservation:

  • up to 7 days before the arrival date – without cancellation fee.
  • 7 days or less than 7 days before the arrival date – the cancellation fee is at the amount of 1 full room night in the booked unit.

In case of no-show, the cancellation fee is at the amount of:

  • 1 full night in the booked unit

A cancellation or modification is requested by the client and confirmed by the apart hotel in written form on email: gardenia.reservations@gmail.com

5. Check-in and Check-out:

  • Check-in time after 14:00 h. and check-out time latest at 12:00 h. In case of late check-in after 18:00 h., please inform us in advance.
  • In case of late check-out, but not after 18:00 h., the guest should pay additionally 50% of the amount of the booked unit.
  • In case of late check-out after 18:00 h., the guest should pay additionally the amount of 1 more full room night in the booked unit.
  • Late check-out is subject of confirmation by the hotel and depends on the availability

6. Common conditions

The hotel confirms availability at the moment of reservation.

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